Returns and refunds
You can request a return on all, or part of your order within 14 days of the delivery of your order. Following acceptance of your request, you have 14 days to return the item(s) back to us. If your initial request, or return falls outside of these windows, we may not be able to accept the return.
If you wish to return all, or part of your order to us, please log into your customer account and select 'request return' against the order you wish to return. You can log into your customer account by entering the email address you used to place the order, and a 6 digit security code which will be sent on email. Once the request is accepted, you will receive an email from us with the details on how to complete the return. Any return requests submitted over 14 days of the delivery of your order will be rejected.
Please note that you are responsible for the costs of sending the item(s) back to us. We do not provide free return labels at this time. We strongly recommend that you use a reputable courier to send the item(s) back to us, and that you use a tracked an insured service. If any returned item(s) are damaged in transit back to us, we cannot accept the item(s) for a refund. The item(s) must be returned in their original undamaged and untampered packaging ready for resale, otherwise we reserve the right to deduct a reasonable percentage of the item(s) value.
Once the item(s) has been received, checked and accepted, a return notification will be sent. This is usually within 7 days. Card processing and bank clearing times also apply, so please allow a few working days for the refund to clear onto your original payment method.
Please note that we cannot accept returns on made-to-order items, as these are designated as ‘Bespoke and customised goods’ under the Consumer Rights Act 2015, and are exempt from cancellation rights.
The right to return item(s) under the Consumer Rights Act 2015 applies only to personal customers. Where any item(s) are bought for business purposes (such as photo shoots), they are exempt from cancellation rights.