Delivery and dispatch information
Here you will find some useful information regarding delivery pricing, who we use to deliver, and how we dispatch. If you can't find the information you are looking for, please do reach out to us on our contact page here.
Delivery options
We have a range of delivery options depending on the size of your order. For smaller accessory orders, we have a standard or express shipping option. For larger orders we have tiered pricing, which is calculated at the checkout.
Standard Delivery - £5.50
Usually arrives within 2-4 working days once the order is dispatched from our warehouse. We use Royal Mail Tracked 48 for this service. This option can be selected for smaller accessory orders.
Express Delivery - £7.50
Usually arrives within 1-2 working days once the order is dispatched from our warehouse. We use Royal Mail Tracked 24 for this service. This option can be selected for smaller accessory orders.
UPS Standard - from £9.50
Usually arrives within 1-2 working days once the order has dispatched from our warehouse. This option applies to medium to large orders containing furniture, lighting or rugs.
Furdeco - from £33.50
Usually arrives within 3-5 working days once the order is dispatched from our warehouse. This option applies to oversized, bulky or fragile furniture or rug orders where extra care is needed.
Delivery and dispatch FAQ's
Here you will find frequently asked questions relating to deliveries and dispatches. Hopefully the below will answer any questions you may have, however we are also available to answer any questions via our contact page here.
How do I know when my order has been dispatched?
You will receive a dispatch email from us as soon as your item has been dispatched to either Royal Mail, UPS or Furdeco from our warehouse.
Is it possible for me to track my order once dispatched?
If your order has been dispatched with Royal Mail or UPS, you will receive a tracking link in the dispatch email you receive from us. With Furdeco you will be contacted via text message with any updates to the delivery of your order.
How long does it take to dispatch smaller accessory orders to Royal Mail?
We aim to dispatch smaller accessory orders to Royal Mail on the next working day following your order from our warehouse. If any part of your order is held at our store/showroom, it may take an extra working day to dispatch your order. Royal Mail collect from our warehouse on working days only (Monday to Friday excluding bank holidays).
How long does it take to dispatch larger furniture, lighting or rug orders to UPS?
We aim to dispatch larger furniture, lighting and rug orders to UPS within 2-3 working days following your order from our warehouse. UPS collect from our warehouse on working days only (Monday to Friday excluding bank holidays). Please note that this only applies to items that are held in stock as indicated on the product pages, and not orders containing made-to-order, or pre-order items.
How long does it take to dispatch oversized, bulky or fragile furniture orders to Furdeco?
We aim to dispatch oversized, bulky or fragile furniture orders to Furdeco within 5-7 working days following your order from our warehouse. Furdeco collect from our warehouse on working days only (Monday to Friday excluding bank holidays). Please note that the extended dispatch time is due to the planning and collection process involved with oversized, bulky or fragile items. Please note that this only applies to items that are held in stock as indicated on the product pages, and not orders containing made-to-order, or pre-order items.
How long does it take to dispatch orders containing made-to-order, or pre-order items?
With orders containing made-to-order, or pre-order items, those orders are subject to an initial lead-time as indicated on the product page. Once your order has arrived at our warehouse, we aim to dispatch larger furniture, lighting and rug orders to UPS within 2-3 working days from our warehouse. In the case of oversized, bulky or fragile furniture orders where we need to arrange Furdeco, dispatch will be within 5-7 working days.
Do you deliver items separately containing in stock and made-to-order, or pre-order items?
Not as standard. Our delivery prices are calculated based on one delivery of your complete order for both in stock and made-to-order, or pre-order items. We can in some cases dispatch part of your order earlier, however we will need to calculate any additional delivery charges. If you have any questions relating to this, please do reach out to us.
Can my order be left in a safe place?
No. We cannot be held liable for any for any loss or damage to an order that has been left in a safe place at your arrangement. We specifically request with all delivery partners that a signature is obtained from the delivery address.
Do I need to pay any duties or customs fees?
No. We pay all duties and customs fees as the importer of goods to the UK. There are no hidden costs.
Further information on our delivery partners
Royal Mail
Standard delivery orders sent on 'Tracked 48' are usually delivered between 7am and 7pm, Monday to Friday (excluding bank holidays). Royal Mail aim to deliver on this service within 2-4 working days, however this is not a guarantee. For some postcodes your order may take a little longer to reach you due to local issues beyond our control.
Express delivery orders sent on 'Tracked 24' are usually delivered between 7am and 7pm, Monday to Friday (excluding bank holidays). Royal Mail aim to deliver on this service within 1-2 working days, however this is not a guarantee. For some postcodes your order may take a little longer to reach you due to local issues beyond our control.
Royal Mail will require a signature upon delivery for all services. If an order is returned back to us due to an incomplete address, or the maximum amount of delivery attempts is reached, then we can resend the order provided a further delivery fee is paid (at the actual cost). If you do not accept paying a redelivery fee, we reserve the right to cancel your order and issue a refund on the order value, minus the original delivery cost paid.
More information can be found here
UPS
Medium to large orders sent on 'UPS Standard' are usually delivered between 7am and 7pm, Monday to Friday (except bank holidays). UPS aim to deliver on this service within 1-2 working days depending on your region of the UK, however this is not a guarantee. For some postcodes your order may take a little longer to reach you due to local issues beyond our control.
UPS will require a signature on delivery for all services. If an order is returned back to us due to an incomplete address, or the maximum amount of delivery attempts is reached, then we can resend the order provided a further delivery fee is paid (at the actual cost). If you do not accept paying a redelivery fee, we reserve the right to cancel your order and issue a refund on the order value, minus the original delivery cost paid. When a refund of items within your order is not agreed (for example when those items are made-to-order), the items remain your property and responsibility. Any refused/unclaimed items that have been returned back to our warehouse may be destroyed after 1 year has passed from the original sale date.
More information can be found here
Furdeco
Oversized, bulky and fragile furniture orders sent on '2-Person Home Delivery' are usually delivered between 7am and 7pm, Monday to Saturday (except bank holidays). Furdeco aim to deliver on this service within 3-5 working days, however this is not a guarantee. Some deliveries may take a little longer to reach you due to the availability of delivery drivers, accessibility of the delivery address and vehicular access, and the receivers availability to accept a delivery on a given date. Please note that for some areas of Scotland and Northern Ireland, a third party company may be used to complete the delivery which may take a few extra working days to deliver due to the handover.
Upholstered sofa and daybed orders are delivered to a room of choice at the delivery address. All other furniture orders are delivered to the front door/hallway at the delivery address. Please note that items will not be unpacked or assembled, and it is your responsibility to dispose of any packaging, and assemble the items.
Deliveries will need to be visually checked, and any damages reported to Furdeco upon signing.
Furdeco will text, or email to provide a delivery date and timeframe once the delivery of your order has been scheduled. If the provided delivery date and/or timeframe is not suitable, it is your responsibility to contact Furdeco to cancel and re-arrange this date.
If the delivery of your order fails on the given delivery date due to a person/s not being available at the delivery address to accept the delivery, then a further delivery charge will be payable (at the actual cost price) before delivery is rescheduled. If you do not accept paying a redelivery fee, we reserve the right to cancel your order and issue a refund on the order value, minus the original delivery cost paid. When a refund of items within your order is not agreed (for example when those items are made-to-order), the items remain your property and responsibility. Any refused/unclaimed items that have been returned back to our warehouse may be destroyed after 1 year has passed from the original sale date.
More information can be found here
Lost or stolen orders
We (kin.) cannot accept liability if you fail to receive your order due to the following circumstances:
A change of delivery instructions which you provide to the delivery company. For example, if you ask the delivery company to leave your order in a safe place (e.g. in a shed or garage, or with a neighbour). We send items with the intention of this being signed and received by the recipient.
The item is accepted by a reception or concierge service at your chosen delivery address, that is subsequently lost or stolen. This would need to be taken up with the reception or concierge service, or person/s signing for, or accepting the delivery on your behalf.
The original delivery address provided was incorrect, and your order was delivered to an incorrect address, and lost as a result. Please note that our website does not prepopulate addresses at the checkout. Any delivery address mistakes need to be raised to